Kolkata Computers provides industry leading IT Consulting and Managed IT Services. Our expert IT Support team will fully support and monitor your network 24/7/365, including desktops, servers and commercial applications ensuring your business operates at its maximum capability smoothly and securely.
Kolkata Computers is committed to using the most advanced IT support services tools including Remote Monitoring and Management platform which continually monitors 24/7/365 the stability and security of your complete IT network so you can experience maximum network up-time, peak performance all while increasing your efficiency and allowing you to focus on your core business functions.
IT Service Management
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures, that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.